Easy Changes on kulula.com

April 12, 2003

Best Domestic Airline winner, kulula.com is on the innovation trail again.

kulula.com is South Africa’s largest revenue generating website with 65% of all bookings done online.

“kulula.com has always been innovative and always looking for ways to make the lives of our superheroes easier. We are very excited to announce that our superheroes will now be able to make all their booking changes online, on their own, and more importantly these changes can be done out of office hours in the comfort of their own homes,” says executive manager, commercial Gidon Novick.

kulula.com are the first airline in the world to offer this type of service to its customers. By using the current online technology called AirKiosk Sytems, from a US-based company, it has allowed kulula.com to take airline bookings onto a new level.

If passengers are not computer literate, they can contact the call centre to make booking changes. The cost of changing bookings is R75 online or R100 through the call centre plus the difference between the old and new fare.

This new on-line service means that kulula.com passengers can change their bookings at home using their computer.

” This is the first of many new innovations and announcements that kulula.com are planning for the year. Watch this space,” concludes Novick.

- “kulula” means “easily” in Zulu – easy to book, easy to travel and easy to afford – kulula.com/flights can easily be booked online at www.kulula.com or by calling 0861-585852 or visiting a travel agent – Flight fares are from R315 one way between Johannesburg and Durban and from R525 one way between Johannesburg and Cape Town. – There are six return weekday flights between Johannesburg and Cape Town and two week-day return flights between Johannesburg and Durban. – kulula.com recently launched care hire with kulula.com/cars. These can be booked online at www.kulula.com, and cost just R165 per day.

Source: SATURDAY STAR TRAVEL
South Africa
April 12, 2003

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